We’ve got you covered.
If something isn’t right, please get in touch — we’ll find a solution.
We aim for a straightforward, fair process with prompt outcomes: repair, replacement, exchange, store credit, gift card, or refund.
Start here…
Easy online returns request
Please click here to complete our returns request form and send it to info@saltytidestrading.co.za
We will confirm the next steps with you.
Damaged, Incorrect or Missing Items
Please notify us within 48 hours of delivery if any items are missing, incorrect, or arrive damaged.
Defects or Quality Issues
If a product is defective within 6 months of delivery, you may return it and choose a repair, replacement, or full refund in line with Section 56 of the Consumer Protection Act (CPA) and the ECT Act.
Changed your mind (online orders)
You have 7 days from the date of delivery to cancel an online purchase without giving a reason, under Section 44 of the Electronic Communications and Transactions Act (ECT Act).
The only charge that may be levied is the direct cost of returning the goods.
Timeline of returns:
- Return requests are reviewed within 2-3 business days
- Once the item is received (or collected) and inspected, we process the outcome within 3–5 business days
- Approved refunds are processed within 30 days of cancellation.
How returns work
1. Request
Complete our online returns request form.
Alternatively you can email info@saltytidestrading.co.za with:
- Order number
- Photo of the item
- Waybill (where necessary)
2. Review
We will review the request, confirm eligibility and the return method – either delivered by you, or collected by us.
3. We resolve
Once inspected, we will confirm the resolution: repair, replacement, exchange, store credit, gift card, or refund, as applicable.
Delivery issues
(Damaged, incorrect or missing items)
If your order arrives damaged, incorrect, or with missing parts, please contact us as soon as possible — ideally within 48 hours of delivery.
Where the issue is the result of transit damage or our error, we will arrange a resolution at no cost to you.
Faulty or defective products
If a product is defective within 3 months of delivery, you may choose a:
- Repair
- Replacement
- Refund
The following are not regarded as defects:
- normal wear and tear
- accidental damage
- misuse
- incorrect care or cleaning
- alterations after delivery
Change-of-mind returns
Online purchases (7 days)
To qualify for a change-of-mind return, items must be:
- unused
- unassembled (where applicable)
- unmarked and in re-saleable condition
- returned with original packaging, accessories and documentation
Furniture and bulky items
For change-of-mind returns on large or bulky items, collection can be arranged on request.
- Collection costs are for the customer’s account
- If the return is due to a defect or our error, we cover the collection cost.
In-store purchases
We aim to be fair and reasonable. As a general guide:
- Within 72 hours: exchange or store credit
- Item must be unused, in saleable condition, with proof of purchase
- Refunds for change-of-mind in-store purchases are not a statutory right and are offered at our discretion
Items not eligible for change-of-mind returns
The following items are not eligible for change-of-mind returns (statutory rights for defective goods still apply):
- Made-to-order, custom or special-order items
(custom sizes, finishes, fabrics or specifications) - Items that have been installed, assembled, used, altered or damaged after delivery
- Sale or clearance items may be considered final sale unless defective
Refunds, store credit and exchanges
Once a return is approved, we will process the outcome as promptly as possible.
Refund
Refunds are processed to the original payment method. In line with the ECT Act, refunds are completed within 30 days of the cancellation or return being accepted.
Store credit
If you prefer, the approved value can be applied as store credit to your account for use on future purchases.
Gift card
A gift card may be issued for the approved value upon request.
Exchange, replacement or repair
In many cases, the fastest resolution is a replacement part, exchange, or repair — we will always discuss the best option with you.
Natural materials & handcrafted pieces
Many of our products are made from natural materials or feature handmade finishes.
Variations in wood grain, tone, veining, patina, or minor surface markings are inherent characteristics of these materials and do not constitute defects.
Return address
The correct return method and address will be confirmed once your return request has been approved. Items should be returned to the point of purchase where possible.
For online purchases, please return goods to:
Sallys Boutique (Pty) Ltd t/a Salty Tides Trading
Unit 12 Bay View Storage, Cnr of 1st & 6th Avenue, St Francis Industrial, Sea Vista, St Francis Bay, 6312, EC
Company Registration No: 2023/145253/07
VAT Registration No: 4130315759
For any queries, please contact us at info@saltytidestrading.co.za